Payment Policy
Payment Plans for Short-Term Projects
Before we commence work on your website design, a deposit of 50% of the total fee is required. This helps in assuring the commitment on both sides and allows us to allocate the necessary resources to your project.
Once the design has been finalized and approved by you, the balance (remaining 50% of the total fee) is to be paid. Upon payment, your website will be deployed to your specified domain within 24-48 hours (due to the necessary propagation period which is outside of our control). Within 1-2 business days, you will receive an email containing all the necessary login credentials to access and manage your website on your own.
But it doesn’t have to end there! We’d love to keep your new website current and secure for you! Let us maintain the content updates, security and backend maintenance (software and plugin updates, etc.), we’re happy to provide that quote within the initial website design invoice or to bill it separately upon completion of the website.
To kick-start your branding or logo design project, a deposit of 50% of the total fee is required. This deposit guarantees that we begin your project with full dedication and ensures smooth progress.
Upon your final approval of the design, the remaining 50% balance is due. Once we’ve received the final payment, you will receive an email containing a .zip folder of all of your design assets in their respective formats (including .ai, .eps, .jpg and .png).
Most services other than those listed above are available as one-time or short-term, single service projects whenever possible. Please contact us to provide additional information and to receive a custom quote.
We highly value your business, and we strive to deliver services that exceed your expectations. Prompt payments ensure that we can continue to provide you with the best quality service.In case of any queries or concerns about our payment policies or the status of your project, please do not hesitate to reach out. We’re here to help and ensure a smooth, satisfying client experience.
Payment Plans for Recurring Services and Subscriptions
Clients opting for the monthly payments will be billed on the same date every month. This provides you with flexibility and allows you to manage your budget on a month-to-month basis.
By selecting our quarterly billing, you will be billed every three months, and in return, you’ll receive a 5% discount off the total amount. This not only offers you a cost-saving but also reduces the number of transactions, making the process more efficient.
If you choose our annual billing, you will be billed once at the beginning of your service year, and you’ll benefit from a 10% discount off the total cost.
Pause Option: We understand that circumstances can change. With the annual plan, you have the flexibility to ‘pause’ your services for up to 3 months. This means you won’t receive marketing support during those paused months, but your plan will simply extend by the number of months you pause, ensuring you receive a full year of support.
Our primary goal is to support your marketing needs consistently. These payment plans are designed to give you both value and flexibility.
For any plan, if you wish to cancel, please notify us at least 30 days before the next billing date. This ensures smooth transitions and proper adjustments.
Also, changes between plans can also be accommodated. If you decide to switch from monthly to quarterly or annual, or vice versa, just let us know before your next billing date, and we’ll make the necessary changes.
If you have special circumstances or questions regarding your billing, we’re here to assist and make your experience as seamless as possible.
Accepted Forms of Payment
Our goal is to offer a smooth and efficient payment experience. Below are the payment methods we accept:
Check
We accept business checks only. Please make them payable to SG Creative Agency and ensure that your check has the current date and proper endorsement. Note that for any returned checks, a $35 return check fee will be applied.
Credit/Debit Card & ACH
Payments via credit, debit cards, and ACH can be made online using our secure payment gateway, ensuring both convenience and safety for our clients.